Zanesljivost
Hitra reakcija na težave – minimiran downtime in izguba produktivnosti.
IT Support & Helpdesk
24/7 IT support za businesses: helpdesk, maintenance, monitoring. Reliable technical support.
Zakaj IT podpora?
Fokus na poslovanje
Vi se posvečate poslu, mi skrbimo za IT – delitev odgovornosti.
Proaktivnost
Monitoring in preventive ukrepi – težave odkrivanje predtem, ko postanejo kritične.
SLA
Jasni response time-i – veste na kaj lahko računate.
Posodobljenost
Redni update-i, varnostni popravki – sistemi ostanejo varni in moderni.
Ena točka stika
Vse IT težave na enem mestu – brez iskanja med ponudniki.
IT Support Services
Complete IT support od helpdesk do proactive monitoring.
24/7 Helpdesk
Round-the-clock IT support: email, phone, chat. Tier 1-3 support. SLA response times.
Maintenance & Updates
Monthly maintenance: OS updates, security patches, backup verification, performance monitoring.
Server Monitoring
24/7 server monitoring: uptime tracking, alert notifications, proactive issue resolution.
Desktop Support
End-user support: software installation, troubleshooting, hardware repairs, remote assistance.
Security Monitoring
Threat detection, firewall management, antivirus monitoring, security incident response.
Cloud Support
AWS, Azure, Google Cloud support: infrastructure management, cost optimization.
VoIP & Telephony
Phone system support: VoIP configuration, call routing, troubleshooting.
Email Support
Email system management: Office 365, Gmail, spam filtering, migration.
Cenik tehnične podpore
Mesečni paketi tehnične podpore. Od osnovne podpore do 24/7 premium servicea.
Basic Support
300€/mes
- 8x5 support (Po–Pet)
- Email & telefon
- Tier 1–2 support
- Do 4h response time
Business Support
800€/mes
- 12x5 support (Po–So)
- Helpdesk + monitoring
- Tier 1–3 support
- Do 2h response time
Premium 24/7
2.000€/mes
- 24/7 support
- Proaktivni monitoring
- Dedicated account manager
- SLA 30min critical
Pogosta vprašanja
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